Description

Contemporary era is am era of communication1: And yet communication gap is found every walks of life. “Communication in Human Relationship” is a handy book to bridge the gap. Good communication creates new relations where there is better understanding, new ideas, stronger long-term relationships, positive thinking, a humane approach to handling differences and a trust for simplicity. A relationship is not an event, it is a process. Good relations are built up through appreciation, graciousness, giving and receiving, making the others feel important creating opportunities for communications, maintaining a healthy interaction between people, material things and the interaction and applying commensurate effort.

W^^B: Francis Lobo graduated in Mechanical engineering from the University of Poona. He jj has over 45 years of industry & business W^Wm experience as a planning engineer; company ftl executive, in-company counsellor, company r! director, consultant, trainer & C.E.O. and

— has rendered consultancy & training services

to a large number of companies in the private & public sectors . He owns a consulting company, Francis Lobo & Associates. He is Life Fellow of Indian Institution of Industrial Engineering. He has authored the following books:

Getting Things Done – Strategies for Success, Strategies & Techniques for Successful Selling – The Sales Mission, Gaining Advantage through Manufacturing, Sales & Distribution Management.

CONTENTS

FOREWORD

INTRODUCTION

CHAPTER 1

THE KEY ELEMENTS OF COMMUNICATION

1. the time we live in shape our thoughts

2. .communication reflects our culture

3. our attitudes power our communication

4. identifying one’s attitudes

5. the impact of image on communication

6. the need to step in

7. communication and relationships

8. the key elements of communication

9. summary

10. action recommendations

CHAPTER 2

SENDERS, INTERMEDIARIES, RECEIVERS &

AUDIENCES

1. the players in the communication act

2. relationship building is a process

3. the mistakes we make

4. the areas of agreement

5. response to situations

6. is change progress?

7. summary

8. action recommendations

CHAPTER 3

ENSURING RELEVANCE & ACCEPTABILITY

1. the shaping of desires

2. checklist for relevence

3. techniques for obtaining acceptance

4. how decisions are made

5. general principles for influencing a constitutency

6. media publicity

7. the law and you 67

8. the idea life cycle

9. summary

10. action recommendations

CHAPTER 4

CREATING A NEW SITUATION

1. understanding

2. communication a creative force

3. relationships and connections

4. success through the word

5. handling differences

6. the end product

7. summary

8. action recommendations

CHAPTER 5

COMMUNICATION SCENARIOS

1. professionalism in communication

2. a communication scenario —a case study

3. communication scenarios to change the world

4. summary

5. action recommendations

CHAPTER 6

PERSONAL LIFE

1. personalv/s private’

2. integrity

3. who am i

4. the roles we play

5. responsibilities

6. results \ 34

7. summary

8. action recommendations

CHAPTER 7

THE ORGANIZED & THE UN-ORGANIZED WORLD

1. organize

2. be formal

3. relationships

4. interdependency

5. negotiations

6. conflict

7. summary 159

8. action recommendations

CHAPTER 8

THE SOCIAL & POLITICAL ENVIRONMENT

1. the state of the world

2. resistance to change

3. the role of the media

4. the manipulation of religion

5. summary

6. action recommendations

BIBLIOGRAPHY INDEX